Please send an email regarding this to email@example.com
If you do not have this available, then please provide:
A copy - both front and back sides - of a valid identity card (containing MRZ LINES) along with a valid driving licence.
Note: Other identity documents may be accepted or required, depending on your country of birth / home country. Our Customer Support will contact you if needed.
Alternatively, please send an email to firstname.lastname@example.org, and our friendly Customer Support Team will be happy to help accordingly.
You can pay funds by bank remittance or by using FX Options24’s online payment solution providers - SafeCharge, Skrill and SOFORT. Please note that we attach great importance to security. For that reason, we only accept payments from a bank account kept in the client's name. If you use bank remittance, this account must have been entered as reference account in the Online Account Opening Form. If you use FX Options24's online payment solution Safecharge, you must send us a copy of your credit card (the last 4 digits must be visible).
Please contact our
Your FX Options24 account can be opened in one of the following four currencies (EUR, USD, GBP, CHF). However, you can make a deposit in any of the currencies offered by our payment providers to us. Please note that the currency in which you are making a deposit may be converted to the equivalent amount in the currency of your FX Options24 account (EUR, USD, GBP, CHF).
Our online payment system supports the following currencies:
It's quite simple to withdraw your funds using a bank wire transfer. Just login to My FX Options24 and fill in the form in the Withdrawal section.
In order to protect all parties against the possibility of perpetration of any financial crime and comply with AML Directive DI144-2007-08 of 2012 of Cyprus Securities Exchange Commission and related EU regulations, FX Options24 Brokers will only process withdrawals/refunds back to the source of the original deposit.
Please be informed that in the event that funds have been deposited by both an online payment solution and by bank wire, the funds deposited via the online solution will be processed first back to the original online source up to the total amount deposited through this method and then any remaining funds will be returned by bank wire transfer.
2. FX Options24's online payment solution
Please note that in order to withdraw funds using FX Options24’s online payment solution providers, SafeCharge, Skrill or SOFORT, please log in to MyFX Options24 and make your selection in the Withdrawal section.
Credit Standard: Payback on amount which equals or is less than the initial deposit made online. You will be charged 0.88 units per transfer and the procedure takes around 2-3 days.
Credit Extra: Payback on amount which is higher than the initial deposit made online. You will be charged 7.38 units per transfer and the procedure takes around 3 - 10 days.
Please note that this will not apply if your country does not support the CFT program. Click here to find out if your card and country is supported. In this case, the extra amount will be transferred via bank transfer.
You will be charged 1% of the withdrawal amount, to a maximum of 10 EUR / 11USD / 8 GBP / 11 CHF. Please note: there is no extra charge if a client wants to withdraw more than he has deposited.
Click here to see the different payment methods using Skrill.
Withdrawals will be processed as ordinary bank withdrawal requests.
Please note that this information is only an indication and depends first and foremost on the banks involved in the transaction.
Each client who has a live trading account with FX Options24 Brokers can use our online payment solutions for safe and quick depositing of funds. To get started, login to My FX Options24 and click on the Deposit section and make your selection. You will be redirected to the payment provider. For Skrill, enter your credentials or register if you haven’t already done so (please use the same email address as your FX Options24 account). If you are using Safecharge, make sure to send our Customer Support a scanned copy of your credit card, which we need in order to verify the source of the deposited funds. You can hide the credit card code by leaving only the 4 last digits visible.
For SOFORT, select your country and with the help of the bank's sort code, choose the bank that will carry out the transfer. You will enter the login section of our secure payment form, where you can log in with your own online banking login details. The information will be sent to your bank in an encrypted form. You will be asked for a confirmation code. Each confirmation code can be used only once and for your security cannot be entered a second time. You will then receive a summary of your SOFORT transfer.
Note: The card should be in the name of the live trading account holder. We cannot accept payments from third parties.
For Safecharge, we accept credit cards (VISA debit/credit, Maestro, and MasterCard).
For Skrill, please click here to view our different payment methods.
For SOFORT, clickto see which countries are available for instant online banking transfers.
For Safecharge (Visa, Maestro or Master Card), the maximum deposit is 5,000 units per day. You cannot make more than 5 deposits per hour and more than 8 deposits per day.
For customers who are verified by Skrill, they can deposit unlimited amounts from their Skrill balance as well as by credit/debit card via the Skrill gateway. Non-verified customers are subject to a deposit limit of approximately 2,500 EUR per annum (depending on the country).
For SOFORT, the maximum deposit is 50,000.00 EUR per day or 15,000.00 GBP per day -TBC
SafeCharge is Level 1 certified by the Payment Card Industry Data Security Standards (PCI DSS). PCI security standards are operational requirements set by the Payment Card Industry Data Security Standards Council in order to protect card holder data. These standards govern all merchants and organisations that store, process, or transmit this data.
Skrill was the first licensed e-money issuer in the UK and is authorised by the Financial Conduct Authority (FCA). The information which is transmitted is encrypted to the highest standards of the Payment Card Industry Data Security Standards (PCI-DSS Level 1), so your data is unreadable even if someone tries to intercept it.
SOFORT is one of the safest payment methods online. The entry of your online banking details and confirmation code occurs entirely in the secure payment form of SOFORT GmbH, where the merchant has no access. Sensitive information (like confidential login details and confirmation codes) is not stored. SOFORT GmbH possesses the TÜV seal “Approved Data Protection” and SOFORT has the certificate “Approved Payment System” awarded by TÜV Saarland.
Charges for Deposits:
Charges for Withdrawals:
Charges for Deposits:
Charges for Withdrawals:
* A surcharge of 1% will apply on all transfers to SKRILL from clients residing in the following countries: Albania, Argentina, Armenia, Azerbaijan, Bangladesh, Belarus, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Egypt, Estonia, Georgia, Greece, Hungary, Iceland, India, Indonesia, Israel, Japan, Kazakhstan, Kenya, Republic of Korea, Kuwait, Latvia, Lithuania, Macedonia, Malaysia, Mexico, Moldova, Montenegro, Nigeria, Oman, Pakistan, Peru, Philippines, Romania, Russian Federation, Saudi Arabia, Serbia, Seychelles, Slovenia, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, Uruguay, Venezuela (Bolivarian Republic of), Vietnam, Taiwan .
*The charge will not exceed 10 EUR / 11 USD / 8 GBP / 11 CHF.
** A surcharge of 1% will apply on all transfers from SKRILL to clients residing in Taiwan.
Charges for Deposits:
* May vary depending on current EUR/GBP exchange rate.
MetaTrader 5 is an electronic trading platform on which you can trade forex, precious metals and CFDs on stocks, bonds, commodities, cryptocurrencies, ETFs and ETNs, and indices. MT5+ is a proprietary software that you can install on your computer.
Click here for our MT5+ Desktop User Guide.
MT5+ also offers three closing options:
Note: The platform does not need to be open in order for pending orders or closing options to work. These order details are stored on the trade server and are not dependent on the MT5+ platform.
MT4+ permits you to use a wide range of order types and features, for example:
In addition, you can allow automated trading systems, otherwise known as Expert Advisors (EAs – see below for explanation) to trade via the platform.
Note: EAs are automated trading systems that were developed by third parties. FX Options24 does not assume any liability whatsoever for losses caused by employing these EAs.
Note: EAs are automated trading systems developed by third parties. FX Options24 does not assume any liability whatsoever for losses caused by using these EAs.
MT4+ also offers three closing options:
Note: The platform does not need to be open in order for pending orders or closing options to work. These order details are stored on the trade server and are not dependent on the MT4+ platform.
If you want widgets to remain connected but only in one direction (i.e. to send data, but not to receive any), select Widget from the action menu, then choose Connect with Set (mit Set verbinden) , followed by Receive Data (Daten empfangen) . Note: Some widgets (such as charts) can receive data from others, but cannot send data.
FX Options24 Brokers is registered with the German financial authority Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) (Federal Financial Supervisory Authority). This authority is subject to legal and technical supervision by the Federal Ministry of Finance. As supervisory agency for financial markets, the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) supervises and controls all areas of the German financial system within the framework of universal financial services supervision. The FX Options24 Brokers registration number is 126399.
FX Options24 Brokers is registered with the French Autorite de Controle Prudentiel Banque de France - ACP (Registration number 74013).
MiFID II (Markets in Financial Instruments Directive) is an EU directive on the harmonisation of financial markets within the single European market. The directive was implemented in Cyprus with the law on \'Investment Services and Regulated Market Law (Law No. 87(I)/2017) \' of 2017. FX Options24 Brokers complies with the European Directive on markets in financial instruments (MiFID II).
When this is done, StereoTrader will be automatically applied to each new chart you open.